You can return any item to us within 14 days of receiving your original order, including sale items.
We do not offer an exchange in returned items but you can send something back for a full refund and then place a new order for the size, color or item you’d prefer.
You can return your parcel using any postal service. Please note - you’ll need to cover the postage costs yourself and please mark your parcel as ‘returned goods’ to avoid being charged any duties.
The parcel remains your responsibility until it arrives to us - remember to ask for proof or postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
When you return your order, just pop your returns note in the parcel. Please make sure to fill in all required fields in the returns note.
Your returns note can be downloaded here
We’ll send you an email as soon as we’ve received your return back at our warehouse in Thailand in its original condition. Once received, we’ll refund your original payment method - this is usually done within 2 working days.
It can then take up to 15 working days for the funds to appear back in your account depending on your bank card issuer.
We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they’re securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
For more information or help at any time, please email us at firstname.lastname@example.org.